Shipping

Receive Free Canadian Standard Shipping on orders of $49 or more. Offer excludes gift cards. Your order will be shipped in 1-2 business days (Monday-Friday, excluding weekends and holidays) following receipt of your order. You will receive an email confirmation with the shipping tracking number when your order ships. Orders placed before 12pm EST will usually be shipped the same day. Valid only for online orders shipped inside Canada.

Delivery times may vary depending on product availability, your delivery address, and the day and time your order is received, and circumstances impacting delivery by your selected carrier. Nurse Mates Canada is not responsible for delayed or mis-directed shipments. Occasionally, we may ship multiple piece orders out from multiple locations to get your order to you as fast as possible. In this case, you will receive an email outlining the aforementioned.

Standard shipping is free and is sent via Expedited service. We also offer Canada Post Xpresspost for a faster shipping method. The cost to ship Xpresspost will vary on your shipping address.

**Canadian Shipping Only. No International Shipping Available**

Product Availability

Although Nurse Mates Canada makes every effort to ship your order within two business days upon receipt of your order, shipping dates may vary based on product availability and time period of delivery (ie. holidays may take longer to ship). If the estimated shipping date changes, Nurse Mates Canada will contact you via phone or email and provide a revised shipping date. Nurse Mates Canada makes every effort to supply you with the products you ordered; however, there may be occasions when Nurse Mates Canada confirms the product is available, and then determines the product is in fact not available. In this circumstance, Nurse Mates Canada will contact you and suggest alternative products that might meet your needs. If you do not want an alternative product(s), Nurse Mates Canada will cancel the order for product not available and issue a refund back to you.

Duties

Products ordered from Nurse Mates Canada are shipped from Canada and will not incur additional duties, or charges. Nurse Mates Canada only ships to Canadian addresses.

Date of Last Update: Feb 11th, 2021